1. What is PorterGT?

PorterGT is a luxury ground transportation company based in Nashville, Tennessee. We specialize in black car service, executive transportation, VIP travel, wedding shuttles, airport transfers, and lifestyle concierge movement. We’re built on radical transparency, accredited chauffeurs, and modern, personalized service experiences.

2. What types of services do you offer?

We offer a wide range of high-end transportation solutions, including:

• Airport Transfers (BNA and private FBOs)

• Point-to-Point & Hourly Black Car Service

• Corporate Transportation & Shuttle Services

• Wedding Day & Guest Transportation

• VIP/Artist Tours & Celebrity Movements

• Event and Sporting Event Transportation

• Secure Transportation with Security Detail Coordination

3. What vehicles are available in your fleet?

We offer a premium fleet of late-model, professionally maintained luxury vehicles:

• Mercedes-Benz S 500 Sedans – Executive-class

• Cadillac Escalade ESVs – Luxury SUV with extended space

• Chevrolet Suburbans – Versatile, upscale group option

• 8-Passenger VIP Sprinter Vans – Custom-built with lounge seating

• Executive Mini Buses (Up to 25 passengers) – Perfect for larger groups and events

All vehicles are equipped with leather interiors, climate control, tinted windows, and modern technology for maximum comfort and privacy.

4. Can I book PorterGT online?

Yes. You can submit your booking request online 24/7 through our secure reservation portal or by emailing reservations@portergt.com. For urgent or same-day needs, please call or text us directly at 615-988-9990.

5. Do you provide service outside of Nashville?

Yes. While we’re based in Nashville, we also provide service to surrounding areas including Brentwood, Franklin, Cool Springs, Mt. Juliet, and Murfreesboro. We also offer city-to-city executive travel throughout the region and partner with affiliates for multi-city itineraries.

6. Is my chauffeur professionally trained?

Absolutely. All PorterGT chauffeurs are fully licensed, background-checked, and professionally trained in:

• High-touch customer service

• Local navigation and efficiency

• Discretion and privacy protocols

• Event coordination and route timing

• Security-sensitive transport, when required

7. Do you offer security detail or bodyguard services?

Yes. PorterGT offers discreet, coordinated security support, including armed or unarmed escorts, close protection services, and coordination with third-party security or private bodyguards. Available upon request with any reservation.

8. Can I book transportation for weddings or special events?

Absolutely. We provide wedding day transportation, guest shuttles, and getaway cars for couples, bridal parties, and VIP guests. Our vehicles arrive polished, punctual, and event-ready—always with seamless communication and coordination with planners or venues.

9. Can I make changes to an existing reservation?

Yes. For standard bookings, changes can be made up to 24 hours in advance by contacting our team. For large group events or Sprinter/Buses, additional notice may be required. We recommend confirming all itinerary changes with us directly via phone or email.

10. What is your cancellation policy?

• Sedans & SUVs: 24-hour notice for full refund

• Sprinters & Buses: 7-day cancellation notice

• Weddings/Events (Full-Day or Multi-Vehicle): 14-day cancellation notice

We believe in fairness and transparency, and we’ll always work with you in special situations.

11. Do you track flights at BNA?

Yes. We use real-time flight tracking software and adjust pick-up times for early or delayed arrivals—whether you’re landing at BNA or a private FBO like Signature or Atlantic Aviation.

12. Where will I be picked up at the airport?

• With Meet & Greet: Your chauffeur will greet you at baggage claim with a sign.

• Without Meet & Greet: Please proceed to the designated Limo/Black Car pick-up zone.

  Full details will be sent in your confirmation.

13. What payment methods do you accept?

We accept all major credit cards, wire transfers (for large events), and offer corporate accounts with monthly billing upon approval.

14. Is my personal information secure?

Yes. All data is stored securely, and credit card processing is handled through encrypted, PCI-compliant systems. We never sell or share your information.

15. Can I request a receipt?

Yes. Receipts are automatically emailed to the booking contact after each trip. You may also request historical receipts by contacting us directly.

16. Can I bring luggage or gear?

Of course. Each vehicle has specific luggage capacity:

• S500: 2–3 bags

• Escalade/Suburban: 5–6 bags

• Sprinter Van: 8+ bags

• Executive Bus: 20+ bags

Please mention any oversized equipment or special requirements at booking.

17. Can you accommodate special requests (drinks, flowers, signs, etc.)?

Yes. We’re happy to provide custom amenities like champagne, bottled water, floral arrangements, gift bags, or branded signage. Just let us know in advance.

18. Are pets allowed in the vehicle?

Crated pets are welcome in most vehicles. Non-crated pets must be approved at the time of booking and may incur a cleaning fee.

19. Is there a grace period for waiting times?

Yes. We provide a 15-minute grace period for standard pick-ups and a 30-minute grace period for airport arrivals. Additional wait time will be billed in accordance with your vehicle’s hourly rate.

20. Do you charge for additional stops?

Additional stops outside your original itinerary may incur a fee. These will always be disclosed transparently before or during your ride.

Still Have Questions?

We’re here to help 24/7. Whether you’re booking luxury car service for a single transfer or planning transportation for a multi-day event, PorterGT is your trusted travel partner in Nashville.

📧 reservations@portergt.com

📞 615-912-0462